Healthy Conflict in the Workplace Essay Example

Healthy Conflict in the Workplace Essay Example Healthy Conflict in the Workplace Paper Healthy Conflict in the Workplace Paper In my organization, the conflict occurred between two engineers responsible for one project. Each of them insisted on his approach to a new IT architecture and did not even listen to the other party. I suppose both of them tried to prove their professional skills and expertise in this subject and, for this reason, insisted on their approach to change. The main negative outcomes of the conflict were aggressiveness and violence in relations, unproductive behavior and low spirit of other employees. The engineers did not want even to talk to other people about this conflict insisting on their approach to change. Aggressiveness, lack of understanding and neglect were the main causes of this conflict (Wood, 2003, p. 268).   In order to solve it, mediation (third party) was used. Mediator played the core role here. Belonging to an independent part of the process he helped the parties of the conflicts being objective. The ability of a third party to resolve conflict can influence the outcome of it. It was found that the approaches proposed by both engineers had much in common (Wood, 2003, p. 307). I suppose that listening, objectivity and loyalty would help both of them to avoid conflict and implement the project on time. In this case, listening practices is one of the most important principles of communication and conflict resolution. Listening practices imply mutual respect and confidence needed for successful conflict resolution. Subjects to be discussed should be clearly stated. If people are not open and attentive, they fail to perform effectively and solve current problems. Their efforts must all pull in the same direction, and their contributions must fit together to produce a whole without gaps, without friction, without unnecessary duplication of effort (wood, 2003, p. 293). The all-channel network involves full discussion and participation which enhance performance in teams. This network appears to work best where a high level of interaction is required among all members of the team in order to solve complex problems. Objectivity will benefit both the employees and organization creating a friendly atmosphere and trust. References 1. Wood, J.T. (2003). Interpersonal Communications. Wadsworth Publishing.